Delivery Information

UK Standard & First Class Delivery

Order before 3pm for dispatch same working day.

FREE standard delivery, £2.95 first class delivery*

*Exclusions apply; see below for pet food deliveries

 

Pet Food Deliveries

FREE standard delivery on orders over £24.99, £2.95 standard delivery on pet food orders under £25.00.

£3.50 first class delivery on orders under 1kg, £5.50 first class delivery on orders over 1kg and under 2kg

 

Standard and first class deliveries are to UK addresses on orders weighing under 2kg and are normally dispatched through Royal Mail. A working day is Monday to Saturday, excluding GB & NI public holidays. After 3.00pm, your order will be dispatched next business day, which excludes Saturday. Estimated standard delivery is between 2-3 working days, estimated first class delivery is between 1-2 working days.

 

Heavy Goods UK Delivery

Bulky or heavier orders weighing over 2kg are classed as Heavy Goods and are dispatched by courier. The charges for these are based on your location and are given in the table below.

Heavy Goods (2kg+) UK Delivery
Postcode Areas Order Value Weight Charge (GBP) Expected Delivery
BT23 4*, BT23 7*, BT23 8*, BT23 9* £5.00 - £24.99 up to 30kg £2.95 3 to 5 days
£25.00+ up to 30kg FREE
BT20, BT19 7*, BT21, BT23 5* £5.00 - £24.99 up to 30kg £3.95 3 to 5 days
£25.00+ up to 30kg FREE
All other BT postcodes £5.00+ 2kg to under 30kg £6.75 Next Business Day
GB postcodes £5.00+ 2kg to under 5kg £6.75 3 to 5 days
5kg to under 10kg £8.95 5 to 7 days
10kg to under 15kg £10.95
15kg to under 30kg £13.75 3 to 5 days

Delivery to Republic of Ireland

We offer a next day courier service to Ireland. For parcels small enough to fit in an A3 Satchel P&P is £6.65; that typically holds up to 4 x 1kg bags of, for example, Turmeric powder. For parcels under 30kg, the postage is £14.65. Please remember to enter a contact number for the courier, who will ring you when near for directions.

Delivery to Other Countries

Please contact us for postage to other destinations not mentioned above.

The Small Print

All delivery options are subject to availability and working days exclude Saturdays, Sundays and public holidays

On rare occasions, we may need to deliver items outside the published times. We are unable to guarantee delivery within our usual timescales to a small number of remote rural areas.

Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, such as a PO Box, for example. If this affects an order you place, we'll notify you as soon as possible.

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