Cancellation & Returns

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the courier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us Ards Animal Health, 45 William Street, Newtownards, County Down, BT23 4EH, United Kingdom, of your decision to cancel this contract by a clear statement (e.g. by letter sent by post or email sent to the above address). You may use the following Model Cancellation Form, but it is not obligatory. You can also submit the model cancellation form or any other clear statement on our website by using our Contact Us form. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is a result of unnecessary handling by you such as but not limited to:

  • Books with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

We will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we receive back from you any goods supplied, or
  • (If earlier) 14 days after the day you provide evidence that you have returned the goods, or
  • If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristic and functioning of the goods.

If you are sending an item over £20, you should consider using a trackable delivery service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item.


Several types of goods are exempt from being cancelled or returned, unless faulty or not as described. These are:

  • Goods which will deteriorate or expire rapidly
  • Goods received sealed for health protection or hygiene reasons once unsealed
  • Products which have been personalised for you
  • Products made to order for you
  • Gift cards
  • Downloadable software products
  • Some health and personal care items


Model Cancellation Form

To:       Ards Animal Health,

45 William Street, Newtownards, BT23 4EH, United Kingdom

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods ordered / received [*] on


Customer Name:

Customer Address:



[*] Delete as appropriate


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